Client Satisfaction
Our Clients’ Success Is at the Center of Everything We Do
One of the highest priorities at our firm is ensuring that our advisors, our unique platform, and our collaborative culture are consistently aligned with our singular focus on client success. To understand how well we are doing, we employ a third-party research firm to actively solicit candid feedback from our clients at the conclusion of each Corporate Finance transaction.
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Houlihan Lokey's Six Year Net Promoter Score®
Houlihan Lokey's Overall Client Satisfaction Compared to Other Top Brands
Source for Net Client Advocacy Industry Comparisons: Delighted by Qualetrics: Benchmarks by Industry
Client Satisfaction Research
Six years of ongoing client satisfaction research and review have proven to be an effective means by which our CEO and the Corporate Finance leadership teams can hear directly from our clients and work to continually improve our clients’ experience. It has also provided a better perspective as to why Houlihan Lokey is consistently trusted by more top decision makers than any other firm.
Our Success Is the Result of Our Clients’ Satisfaction
For years, Houlihan Lokey’s Corporate Finance team has ranked No. 1 among our peers according to third-party rankings based on transaction counts. While this is a clear comparison, it does not answer why we consistently lead the industry.
We believe our consistent rankings performance has more to do with our consistently high customer satisfaction (CSAT) ratings, and the fact that an overwhelming majority of our clients would recommend us to a friend or colleague.
| ADVISOR | DEALS |
|---|---|
| Houlihan Lokey | 415 |
| Rothschild | 406 |
| Goldman Sachs | 371 |
| JP Morgan | 342 |
| Morgan Stanley | 309 |
Beyond the Numbers
* For more information and insights into our ongoing CSAT research, visit Beyond the Numbers – Our Ongoing Commitment to Client Satisfaction Research.
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