Houlihan Lokey Advises InSided

Houlihan Lokey is pleased to announce that InSided B.V., a leading Customer Success Community platform, has been acquired by Gainsight, Inc., a leading Customer Success Company backed by Vista Equity Partners. The transaction closed on 7 January 2022.

InSided is a leading SaaS-based Customer Success Community platform uniquely designed to leverage the power of communities to drive product engagement and adoption, increase retention and the key software vendor KPI of NRR (net revenue retention), and build lasting customer relationships. The platform is used by hundreds of B2B enterprise customers including Gainsight, Gong.io, ProductBoard, Hopin, Sprout Social and Zapier.

Gainsight is a leading Customer Success Company with innovative technology that helps companies increase product adoption and prevent churn by identifying at-risk customers, creating systematic processes to mitigate concerns and efficiently ramping up engagement efforts. Gainsight’s platform offers a powerful set of solutions focused on customer success, product experience, and community engagement that together enable businesses to put the customer at the centre of everything they do.

The addition of inSided to Gainsight’s existing portfolio of products creates a market-leading solution that can connect a company’s digital products, customer-facing teams and client communities together across the entire customer journey.

Houlihan Lokey served as exclusive financial advisor to inSided and assisted in marketing, structuring and negotiating the transaction.